Sterling Manners, A Business Etiquette Refresher





This master class will teach communicators of all ages, young professional to C-Level executives, how to communicate in a business setting.

We will discuss…

  • Funny anecdotes about commonly used formalities in correspondence – for instance, the phrasing "please see attached" may seem polite in an email but can come off curt and hostile.
  • Meeting and interview etiquette and how to navigate tricky situations.
  • Clearing up misconceptions around dress codes (what is "Smart Casual?") and cell phone etiquette.
  • Professional presence such as body language and sub-conscious cues to ensure you make an impact and are remembered at networking events & business functions.


“You can get through life with bad manners, but it’s easier with good manners.”

-Lillian Gish


Register today & join us to learn about these “good manners” in the business world!


Meet Our Keynote: Mischaela Elkins

Mischaela received her formal etiquette instruction from Alexandra Messervy, the former Etiquette and Protocol Expert to H.R.H Queen Elizabeth, the Queen of England and former instructor with Lucie Clayton College - the premiere finishing school in London. A lifelong passion since primary school, Mischaela has always enjoyed learning about etiquette, manners, and the norms of other cultures and throughout history. Mischaela enjoys opportunities to educate and inform others on how to be more empathetic, considerate, warm, and culturally appropriate through their manners and communications.

She obtained her bachelor’s degree at Indiana University and her MBA at IE Business School. Prior to pursuing her MBA, she completed a Summer Intensive at Harvard University in Business Analytics, and Managerial Finance and Accounting.